NON-WELFARE ISSUES –
All minor complaints or grievances applying to training or behaviour of members or coaches etc should in the first instance be addressed by speaking with the coach in charge of your child’s group. Should the complainant not be satisfied with the response from the coach, then the complaint should be addressed by speaking to the Head coach of the session.
All major complaints or grievances applying to training or behaviour of members or coaches should in the first instance be addressed in writing to, or speaking with, the Head coach of the session. Should the complainant not be satisfied with the response from the head coach of the session, then the complaint should be further submitted in writing to the Club Manager in an envelope marked private and confidential.
The club management committee will meet to hear complaints within 14 days of the complaint being received by the Club Manager. The committee has the power to take appropriate disciplinary action, including exclusion from a set number of club sessions, or in extreme or repeat cases potentially the termination of membership.
The outcome of the disciplinary hearing will be placed in writing to the person who lodged the complaint, and the member against whom the complaint was made within 14 days of the hearing.
There will be the right of appeal to the Management Committee following disciplinary action being announced. The committee should consider the appeal within 14 days of the appeal being received and will notify the complainant of the outcome of the appeal hearing within 14 days of the hearing. The Management Committees decision on the appeal will be the final decision on the complaint.
WELFARE ISSUES –
All complaints or grievances applying to child protection or welfare issues should in the first instance be reported to the Designated Safeguarding Officer, Mark Middleton on 07885 857014.
With all safeguarding allegations the following UK Gymnastics Policies will be followed:
(This document includes how to determine whether the issue is a child protection concern or bullying issue)
Should the complainant not be satisfied with the response from the Club’s Safeguarding Officer, they can pass the complaint onto –
UK Child Protection in Sports Units (NSPCC)
NSPCC National Training Centre
3 Gilmour Close
Tel: 0116 234 7278